Flybridge Staffing is currently searching for a Customer Success Manager for a client in the Boca Raton area. This is a direct hire position, working onsite with occasional remote options. In this role, you will support account retention and growth. You will manage corporate accounts across the US and communicate with different liaisons and eligible participants to deliver exceptional service and solutions while driving engagement and retention.
Competitive Salary position plus bonus! *Not a commission sales role.
Stable company with Excellent benefits and 401k.
Experience/Responsibilities:
A Bachelors Degree and 5 year's experience in Customer Succes, Client Relations, or Account Management role.
Manages corporate accounts across the US, cultivating and expanding these relationships.
Establishes productive, professional relationships with corporate liaisons and ensures timely, and consistent communication.
Anticipates client needs and resolves account issues by investigating issues/challenges, developing solutions, collaborating with internal departments, and overseeing follow-up efforts.
Develop and execute rollout and renewal plans, increasing participation rates and delivering measurable results.
Develops, customizes, and conducts seminars, presentations, and meetings with existing and prospective corporate accounts liaisons or prospective members.
Compile eligibility, participation, and budget reports for corporate account liaisons regularly and develop plans to generate engagement.
Defines growth strategy through analysis and interpretation of sales and utilization reports along with competitive intelligence research.
Generates referrals from existing clients and supports the Executive Director of Business Development to sign new corporate accounts.
Exhibits a professional demeanor, using excellent telephone etiquette and positive interpersonal skills.
Understands relevant business and budgeting systems that require flexibility in our processes to accommodate client needs.
****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only, please. If your background aligns with the above details and you would like to learn more, please submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.
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