Job Description:
Position: Technical Client Onboarding Specialist
Type: Direct Hire
Location: 5 days onsite per week - Pembroke Pines, FL
Job Summary: Responsible for providing clients with timely and effective training to get them properly set up with their products and services.
Main Responsibilities:
- Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software
- Trains clients on using the software
- Maintains a schedule with clients for training sessions and ensures on time for sessions
- Identifies issues during the implementation process and escalates to proper team to resolve
- Documents and updates customer interactions in CRM
- Other related duties as assigned
Required Skills/Abilities:
- High school diploma required; IT or Communications degree preferred
- 2-3 years in a customer-facing or customer service role
- Ability to build rapport with clients
- Ability to prioritize
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Excellent problem-solving skills
- JavaScript knowledge is preferred
- IT and Networking knowledge is a plus
- Proficient with Microsoft Office Suite or related software.
- Experience working with technology products
Nice-to-Haves:
- Basic technical skills (e.g., connecting to Wi-Fi or Ethernet)
- Coding knowledge (JavaScript, JSON, CSV exports)
- Bilingual skill
- Familiarity with Google Calendar
- IT or Communications Degree
- IT background