Director of Customer Success at Tarvos Talent in Austin, Texas

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Job Title: SaaS Customer Success Director (MUST LIVE IN AUSTIN)

I am seeking an experienced and driven Customer Success Director to oversee the Customer Success (CS) function for our client, and play a critical role in driving customer satisfaction, retention, and growth. The ideal candidate will have a proven track record of building and scaling customer success teams, along with strong leadership and communication skills.

Key Responsibilities:
  • Team Leadership: Lead, mentor, and develop the Customer Success team, establishing strategies and processes for customer onboarding, adoption, and expansion.
  • Customer Retention & Satisfaction: Drive customer retention and satisfaction through proactive account management and effective communication strategies.
  • Cross-Functional Collaboration: Partner with Product, Sales, and Marketing teams to align on customer needs, deliver solutions, and improve overall outcomes.
  • Renewal & Expansion: Own the customer renewal process and identify upsell opportunities to drive revenue growth.
  • Performance Metrics: Define and monitor KPIs for team performance and customer success, ensuring continuous improvement and success across the board.
  • Tools & Processes: Implement and optimize customer success tools and processes to enhance team efficiency and customer experience.

Qualifications:
  • Experience: 5+ years of experience in Customer Success, with at least 3+ years in a leadership role.
  • Proven Track Record: Demonstrated success in building and scaling high-performing CS teams.
  • Skills: Strong communication, leadership, and analytical skills, with the ability to manage complex relationships and drive results.
  • Technical Knowledge: Experience with customer success tools and process implementation.

For only your immediate and confidential consideration, please email your resume to Abbey Dixon at adixon@tarvostalent.com.
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