Bilingual Customer Service Representative at Tekskills Inc. in San Antonio, Texas

Posted in Other 1 day ago.

Type: full-time





Job Description:

Job Title: Bilingual Customer Service Representative

Location: San Antonio, TX (On-site)

Duration: 12+ Months

Responsibilities - All are only accomplished in Spanish
  • Respond to employee queries - Tier 1 and Tier 2
  • Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
  • Triage and manage Tier 1 and Tier 2 cases accordingly
  • Manage outbound communications with respect to associate queries
  • Create and assign cases to Tier 2/ Tier 3 as required
  • Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
  • Prioritize and manage concierge service requests
  • Manage associate's documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents
  • Administration of inbound mail received for the shared services
  • Follow quality requirements and act in compliance to local laws & regulations.
  • Assist in leading improvements and providing trainings.
  • Maintain process documentation and document templates
  • Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement).
  • Review employee portal content - policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal
  • Perform translation activities
  • Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
  • Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
  • Support Total Rewards in Spanish as required
  • And all other duties as assigned

Minimum Qualifications
  • Any graduate/postgraduate.
  • Relevant experience in HRSS
  • Excellent verbal, written, presentation and interpersonal skills in Spanish

Preferred Qualifications/ Skills
  • Workday
  • Service Now

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