Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
5+ years of field experience.
A+ Certification
5+ years' experience working in a Help Desk or Desktop environment.
5+ years' experience with setting up and troubleshooting Microsoft office suite products (Office 365/Office 2013).
5+ years' troubleshooting Windows 8.1 and above operating systems.
Understanding of VPNs and Wi-Fi profiles is a plus.
Experience with Telecom/VOIP is a plus.
Microsoft Windows Image Deployment experience needed
PowerShell or other scripting experience a plus.
Experience using some type of Remote Desktop Support Tool.
Experience with a ticketing system.
Setup and troubleshoot network printers for end-users.
Ability to manage time effectively and complete required projects on time.