We are seeking a highly motivated and hands-on General Manager to lead our resort to new heights. The ideal candidate will be a results-driven leader with extensive experience in 4- and 5-star hotels. Comfortable reporting directly to the owner, the successful candidate must demonstrate resilience, determination, and the ability to build a high-performing team. This role requires strong operational expertise, an eye for detail, and the ability to inspire and empower teams to deliver exceptional guest experiences.
Key Responsibilities:
Operational Leadership:
Provide strategic direction and hands-on management of all resort operations, including front office, housekeeping, food and beverage, spa, and recreation facilities.
Ensure smooth daily operations by maintaining a visible and active presence on the property.
Monitor and manage the resort's financial performance, including revenue, expenses, and profitability, ensuring alignment with established goals.
Revenue Management:
Develop and execute revenue-generating strategies, including room rate optimization, upselling initiatives, and special promotions.
Collaborate with the sales and marketing teams to drive bookings and optimize occupancy rates.
Analyze market trends and adjust strategies to maximize revenue across all segments.
Guest Satisfaction:
Drive initiatives to enhance the guest experience, ensuring personalized service and consistent delivery of high-quality standards.
Monitor guest feedback through reviews, surveys, and direct interactions, implementing corrective actions as needed.
Foster a culture of guest-first service, training staff to anticipate and exceed guest expectations.
Team Leadership:
Recruit, train, and mentor department heads and staff, building a high-performing team dedicated to excellence.
Conduct regular performance evaluations, providing feedback and development plans to ensure continuous improvement.
Lead by example, promoting a positive, collaborative, and results-oriented workplace culture.
Property Maintenance & Standards:
Oversee the maintenance and upkeep of the property, ensuring all facilities are in excellent condition.
Ensure compliance with health, safety, and environmental regulations.
Maintain and enforce brand standards across all areas of the resort.
Financial Management:
Prepare and manage the resort's annual budget, ensuring efficient allocation of resources.
Monitor financial reports and KPIs to identify areas for improvement and implement cost-saving measures.
Work closely with ownership or corporate offices to align financial goals and strategies.
Community and Stakeholder Relations:
Act as the primary ambassador for the resort, fostering relationships with local businesses, government officials, and the community.
Represent the resort in industry events and forums to enhance its reputation and visibility.
Build strong partnerships with vendors, suppliers, and other stakeholders to support operational needs.
Requirements:
Experience:
Minimum of 5-10 years of progressive leadership experience in luxury resort or hospitality management, specifically in 4- and 5-star properties.
Proven track record of increasing revenue and improving guest satisfaction.
Skills and Attributes:
Exceptional leadership and communication skills, with the ability to inspire and motivate teams.
Strong financial acumen, including budgeting, forecasting, and financial analysis.
Proficiency in property management systems (PMS) and other relevant software.
Hands-on and approachable management style, with a focus on visibility and accessibility.
Results-driven mindset with a relentless focus on achieving and exceeding goals.
Resilience and determination to navigate challenges and drive success.
High adaptability and problem-solving skills in a fast-paced environment.
Comfortable reporting directly to the owner and aligning strategies with their vision.
Education:
Bachelor's degree in Hospitality Management, Business Administration, or a related field. Advanced certifications or an MBA are a plus.
What We Offer:
Competitive salary.
Comprehensive benefits package, including health, dental, and vision insurance.
Opportunities for professional growth and development.
A vibrant work environment with the chance to lead a premier resort property.
Join us in shaping unforgettable guest experiences and setting a new standard for excellence in resort management. If you're ready to take on this exciting challenge, apply today!