Our client is one of the world's largest international yachting companies, managing over 150 superyachts. They are committed to expanding their geographic footprint to be close to their clients, employing the best professionals in the industry, and continually investing in the development of proprietary software solutions, to deliver their clients unrivaled service of the highest industry standard. They consistently rank among one of the Top companies in superyacht sales globally.
Overview
Act as the primary contact for Owners, Captains, and Crew for 24/7 support, maintaining regular communication to ensure client satisfaction. Experience in luxury yacht management is crucial, as is familiarity with vessels over 100 feet.
Responsibilities
- Set up new clients and implement documentation, standards, and protocols.
- Oversee vessel management software and Safety Management Systems on board.
- Manage vessel certification and paperwork.
- Assist in preparation for Flag State audits and ensure regulatory compliance (ISM/ISPS/MLC).
- Conduct regular audits for compliance and safety systems, inspecting vessel conditions.
- Facilitate handovers between Captains and Heads of Department.
- Collaborate with Yacht Account Manager on budgeting and invoice approvals.
- Provide technical consultancy during vessel surveys and shipyard periods.
- Review shipyard/marina agreements with insurance.
- Liaise with shipyards and vendors for contract negotiations and discounts.
- Attend industry events, seminars, and conferences as needed.
Qualifications
- Prior experience as a Captain or Chief Engineer required.
- Valid passport; willingness to travel internationally.
- Strong IT skills, proficient in Mac and Windows (Excel & Word).
- Availability outside regular hours, including weekends and holidays.