Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature.
The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.
As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved.
Zadig & Voltaire is an equal opportunity employer.
Website
http://zadig-et-voltaire.com
The Role
We are seeking a dynamic and driven General Manager to lead our Scottsdale retail boutique. This role is integral to ensuring exceptional performance across sales, customer service, and team management. The General Manager will be responsible for achieving and exceeding sales targets while fostering a customer-focused environment. They will lead by example, building and developing a high-performing, motivated team through effective coaching, training, and skill development. Additionally, this role requires a strong focus on operational excellence, maintaining superior merchandising standards, and optimizing efficiency. The General Manager will also play a key role in expanding the store's clientele base and cultivating lasting customer relationships.
The ideal candidate will have 3-4 years of management experience in the fashion retail industry (luxury preferred), excellent communication and organizational skills, and a strong understanding of KPIs. You should be target-driven, committed to adhering to company standards, and dedicated to upholding company standards, and able to inspire and motivate your team to achieve excellence.
Responsibilities
Ensure the store operates seamlessly and efficiently.
Build and maintain lasting relationships with customers to expand the client base.
Motivate and manage the sales team to exceed sales and productivity goals.
Connect with customers and understand their needs, such as documenting and communicating customer requests.
Recognize and handle loss prevention situations with exemplary customer service.
Conduct training sessions to enhance team skills and knowledge.
Plan and delegate appropriate responsibilities within the sales team.
Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
Maintain clear communication lines with the sales team and corporate office.
Act as a leader to the sales team.
Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
Proactively identify and recommend additional merchandise to enhance the customer's experience, not overwhelm them.
Establish, meet, and exceed sales and performance goals.
Seek out top talent for the sales team through networking and recruiting.
Foster a positive and energetic atmosphere while maintaining a professional work environment.
Requirements
Exceptional written and verbal communication skills
Exemplary work ethic and leadership qualities
Ability to analyze sales reports to determine business needs and develop strategies
Strong troubleshooting and problem-solving abilities, particularly under pressure
Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively
Superior customer service skills
A proactive, hands-on approach with a keen sense of urgency to meet business demands