Family insurance agency providing superior insurance solutions for the forest products industry in VA, NC, WV.
Role Description
This is a full-time on-site role for a Customer Service Representative at Gaines & Critzer Ltd in Midlothian, VA. Responsible for handling customer inquiries, resolving issues, changes to policies, and ensuring customer satisfaction. This role will involve providing effective customer service and support on a daily basis.
Qualifications
VA P & C insurance license (or in process of obtaining)
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Service skills
Excellent communication and interpersonal skills
Problem-solving abilities (ability to think outside the box)
Attention to detail and organizational skills
Ability to work well in a team & independently
Previous experience in a customer service role is a plus
Time management skills
Sales skills are a plus (option for sales/commissions available)