The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable. Qualities include; building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.
Essential Functions
Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with clients to resolve outstanding issues
Making routine welcome and maintenance calls to clients
Develop and maintain customer relationships through weekly touchpoints
Manage and maintain a multi-million-dollar book of Accounts Receivable
Support liaison between field offices and other corporate departments
Responsible for gathering the necessary data to assist management with account specific decisions
Auditing account specific reports to ensure accurate billing and client specific information
Work in an ever-evolving environment that thrives on teamwork in order to achieve individual and team goals
Work at the ground-level gaining experience and insight into our business cycle for future career growth
Perform various customer service-related activities
Gain experience using internal and external tools to audit, send and collect on invoicing
Qualifications
BA / BS degree in Business or Accounting preferred
Ability to effectively work in a team-oriented environment that is fair, open, honest, humble, competitive
Thorough knowledge of business policies and account management practices
Strong communication skills and work ethic
Ability to balance daily workload through effective time management, prioritization, and organizational skills
About Actalent
With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.
Our Culture
The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:
Bringing their best selves to work every day in terms of caring, competitive spirit and character
Leading by example and working with purpose and pride
Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves
Our Commitment
Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.
Actalent PRIDE
Empowered Women at Actalent
BIPOC
Military and First Responder
Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships)
Our Corporate Social Responsibility Strategic Partnerships
We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners:
BEYA - Black Engineer of the Year Awards
SHPE - Society of Hispanic Professional Engineers
Women of Color Stem Conference
Linkage's Women in Leadership Institute
Girlstart
SAE Foundation
SMASH
National Urban League
SASE - Society of Asian Scientists and Engineers
Allegis Group Foundation
The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.
Check out our Instagram and LinkedIn to see what it's like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices