At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the healthcare industry.
Job Summary
Better Being is looking for a Customer Service Specialist to handle retailer and consumer questions by telephone and through written correspondence. The Customer Service Specialist will report to the Sales Manager. This role will follow a hybrid schedule, with three days in the office and two days working from home, based at either the Ogden or SLC location.
Essential Functions
Courteously handle retailer and consumer questions by telephone and through written correspondence.
When needed, screen incoming calls and redirect the party to the correct department.
Enter product quality complaints in the Product Complaint Database and follow-up with customers to resolve concerns.
Initiate exchanges and credits while following correct written procedures.
Follow escalation procedures where necessary with the Education Helpline Manager and Executive Management.
Resolve difficult caller issues with empathy and patience in a pleasant and professional manner.
Research relevant databases and research materials to correctly answer product questions regarding ingredients and labels.
Follow written procedures regarding reporting of adverse events, including entering adverse events into Adverse Events Database.
Review and stay up to date on the latest publications, studies, and articles on ingredients and products.
Participate in group projects to contribute to overall education and training of all team members.
Prepare and summarize research for other team members in a way that is understandable to customers.
Additional Responsibilities
Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
Maintain a clean and orderly work area.
Other duties as assigned.
Job Qualifications
Bachelor's degree from four-year college or university in a natural or health science field or medical/pharmacology field preferred, plus one to two years related experience and/or training; or equivalent combination of education and experience.
Interest in and enthusiasm for the natural products market including supplements, cosmetics and healthy foods.
Ability to read, analyze, and interpret articles, research and studies about natural products, health and government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer skills, including Window's '98 or above.
Physical Requirements
While performing the duties of this job, the employee is frequently required to sit; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear and occasionally stand or walk.
The employee may exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.
Our Benefits
Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:
Access to our Employee Health Clinic for your medical needs.
Comprehensive Medical, Dental, and Vision Insurance coverage.
Participation in our Family First Program, emphasizing work-life balance.
401(K) plan with generous employer match to help you plan for the future.
Educational Reimbursement opportunities to support your continued learning and development.
Wellness Incentives to promote a healthy lifestyle.
Substantial product discounts, because we value our team members as customers too.
Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.
For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.
This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.