Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based and operational support to all corporate end users across the enterprise. Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers.
Required Skills and Experience *
Desired Skills and Experience *
- 1+ years of experience as a tier 2 Desktop Support Technician or equivalent IT experience or training
- Experience or exposure to imaging, upgrading, troubleshooting Windows 10
- Experience or exposure to user builds (data backups, imaging, configurations, application deployments, etc.)
- Self started with strong work ethic and ability to take initiative
- Ability to sit onsite in Scottsdale, AZ 5x/week (8-4:30pm)
Nice to Have Skills and Experience
Plusses
- Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
- MAC experience
- Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
- Experience with ticketing systems (ServiceNow Preferred)
- Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity
Compensation:
$20/hr to $25/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.