We have multiple openings for Account Management Specialists to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help students with developing and implementing financial plans that promote student success, this might be the career for you!
This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. Colleagues will also participate in servicing out of school student accounts, negotiating mutually acceptable payment plans and performing delinquency management on an assigned portfolio of accounts.
Schedule: Mon-Fri 8am-6pm schedule (must be flexible for a 40-hour work week between those hours)
Pay: The starting pay range will be between $20-21/hr and we promote career progression opportunities
Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!
Work Model: This role will start out remotely but will be transitioning to a hybrid model soon. Must be comfortable working 4 days on-site.
Day in the Life:
Analyze each student's situation in order to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plans throughout the student lifecycle
Manage a portfolio of assigned student accounts to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution
Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and Salesforce cases timely
Negotiate mutually acceptable payment plans with students in accordance to policy
Accountable to reduce reduce delinquency for all assigned accounts to reduce bad debt
Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran's Affairs, international and state regulations to prospective and current students
Assists students to make an informed decision by providing accurate, helpful student finance advice
Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions
Keys to Success:
High school diploma or equivalent required. Bachelor's degree preferred
1+ years of experience in higher education is a plus
Comfortable with MS Office
Able to quickly learn new computer systems and databases, craft well-written, compelling messages to students/fellow colleagues, and work in a team and goal-oriented environment
A passion for higher education and the desire to help prospective students reach their goals