Xytex is a global leader in cryoservices, specializing in donor sperm and tissue services for patients' reproductive needs since 1975. Utilizing the latest technology and recommended procedures, Xytex cryopreserves cells and tissue, making them readily available when needed.
Role Description
Looking for an exciting career with a global industry leader? This is a full-time on-site role for a Customer Relations Specialist at Xytex in Augusta, GA. We are seeking a forward-thinking, self-motivated individual ready to join the leader in sperm banking. This role will involve providing exceptional education and support to clients while assisting them with their orders. A strong candidate will possess a customer-centered mindset, with the ability to empathetically guide clients through the process. Knowledge of fertility or healthcare will be highly valued, though a dedication to helping people and a passion for customer service are essential qualities for success in this position. If you're eager to make a meaningful impact while joining an industry leader, we'd love to hear from you.
Qualifications
Customer Support, Customer Satisfaction, and Customer Service skills
Phone Etiquette and Customer Experience skills
Excellent communication and interpersonal skills
Ability to handle challenging situations with empathy and professionalism
Strong problem-solving skills and attention to detail
Experience in a customer service role is a plus
Knowledge of reproductive health and fertility services is beneficial