FlipSystem helps busy professionals achieve financial independence by supporting their real estate investment aims. Whether you are fixing and flipping properties or building long-term rental portfolios, FlipSystem offers superior coaching, industry-leading technology and invaluable connections that are essential for growing a real estate business at any stage.
It's not just a system, it's the full package.
WHAT WE'RE LOOKING FOR
We are seeking a dynamic customer-focused individual to join our team as an in-person Customer Success Representative. As a key member of our Customer Success team, you will be responsible for onboarding clients to the FlipSystem program, guiding them through the FlipSystem Portal, and distributing potential real estate investments to their portfolio. The ideal candidate will have a strong understanding of real estate and investment principles, excellent communication skills, and a passion for delivering exceptional customer service.
WHAT YOU'LL DO
Conduct 1:1 and group onboarding calls, introducing clients to the FlipSystem program and portal
Work to understand clients investment goals and access to capital
Distributing deals to clients in the FS Portal that align with their buying power
Respond to client inquiries and requests in HubSpot Support desk and re-engage inactive clients via phone & email
Monitor client progression of the FS program
Follow-up with clients on a weekly cadence to gauge their interest on new distributions, program adoption, and success.
Create a positive customer experience and act as a bridge between the support and sales teams
WHAT YOU'LL BRING
Industry knowledge in the real estate market, including trends and patterns
Client-facing experience with a passion for problem solving and the ability to multitask
Excellent verbal, written and project management skills
Experience with cross-group collaboration across Sales, Marketing, Support, Product/Development, and other internal organizations
Ability to understand customer behaviors to better predict outcomes
Experience using G-Suite, Hubspot, Slack, Zoom, etc
BENEFITS AND COMPENSATION
$50,000-$80,000 annually
Health insurance
Paid time off
Professional development opportunities
Contribute to an environment of innovation and rapid growth
Final compensation, within range, will be dependent upon multiple variables such as an individual's skills and experience.