Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)
7 am-4 pm Training required for the first 30-60 days
Shift after training: 1pm-9pm, 2pm-10pm or 3pm-11pm (8-hour shift within the allotted timeframe (Schedule may fluctuate come the 2025 year)
Overtime opportunity available
**If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at nrosipal@apexsystems.com
Position Description: This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities.
Must Have:
Reliability (must be on time and have good attendance)
Excellent communication skills
Minimum of 1 year of customer service experience
Experience with ticketing systems (MS Dynamics preferred)
Basic knowledge of MS Office
General computer literacy (professional or personal experience)
Nice to Have:
Experience with tech troubleshooting (training will be provided)
Previous contact center experience
Interview Process:
30-minute Teams interview with video required (with 2 internal employees)
1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations)
Note: Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.