Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to
ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team .
Responsibilities
Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services.
Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients.
Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships.
Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines.
Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism.
Administrative Support: Maintain accurate records of client interactions, orders, and communications.
Qualifications
Proven experience in customer service, ideally in a B2B environment.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficient in CRM systems, email platforms, and order management software.
Working knowledge of Microsoft office products, especially excel.
Ability to manage multiple tasks and prioritize effectively.
A team player with a proactive and solution-oriented mindset.
Why Join 13 Fifty Apparel?
Work for a brand that values quality, community, and purpose.
Be part of a mission-driven team supporting first responders.
Competitive compensation and benefits package.
Opportunities for growth and development in a fast-paced, growing company.