Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.
Must-Haves:
- 1-2 years of experience working in a call center with inbound calls (50+ calls a day)
- High School diploma or GED
- Good communication and personality
- Ability to type at least 36 WPM
- Adaptable and eager to learn, willing to work in a fast-paced call-center
- Excellent communication and reliable
Nice-to-Haves:
- Bilingual in Spanish, Vietnamese, and/or Chinese
Compensation: $23/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.