As a Bank Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on Banking - Auto Loans line of business or product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters.
What you'll do:
Provide operational support to members with their Banking - Auto Loans line of business or product Review accounts and processes transactions that may require action.
Identify and confirm the member's immediate request(s) and works to resolve issues.
Explore member's needs and recommend to fund an outstanding Loan.
Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follow written risk and compliance policies and procedures for business activities.
What you have:
High School Diploma OR GED
Banking, Lending experience would be an additional advantage
Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
Strong interpersonal and communication skills
Ability to prioritize and multi-task while navigating through multiple business applications
Successful completion of a job-related assessment is required