Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Hilton Head/Bluffton, SC market. This individual will be responsible for working with the homebuyer from the initial purchase period through the lifespan of the warranty. They will work directly with the homeowner to ensure their overall satisfaction, while also de-escalating issues and resolving any urgent problems that come up. The role will be about 75% in the office, responding to issues via phone/email and the other 25% will be in the field to meet homeowners onsite and complete purchase follow-ups. Our client is looking for someone who wants longevity, along with a rich and rewarding career. There is extensive room for growth and career achievement, and they will support and train along the way. If you have an interest in and some prior experience in the construction industry and are looking for your next career, apply today!
Required Experience:
* 2+ years of customer service experience
* Experience working with subcontractors, vendors, or partners
* Ability to manage warranty/customer service processes in a high-volume, fast-paced environment
Plusses:
* Construction or warranty experience
Additional Information:
* Direct-hire opportunity
* Mileage reimbursement for home follow-ups
* Extensive room for growth to senior-level positions
* Full medical, dental, vision benefits; 401k; holiday pay; PTO/sick time offered
Compensation:
$50,000 to $65,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.