QE is Quintessentially's Brand Experience Agency, arising from the merger of our two legacy teams, Quintessentially Events and Quintessentially Travel.
QE harnesses Quintessentially's unique insight and our strategy, live experience, travel, and guest management expertise to help brands and businesses understand, engage with, and retain their high-value audience. Our work is global, fast-paced, and diverse and we work across a broad range of specialisms, most notably event production, incentive travel, guest management & logistics, and event strategy work for brands looking to target and/or engage with the U/HNW audience. We have a reputation for creativity, service excellence, and integrity - with gold-standard client servicing as our north star. We are known as the global specialists in the luxury sector and have QE offices in 7 countries globally (with this number due to grow).
QE is part of Quintessentially, the world's leading luxury lifestyle group. Quintessentially has been providing unparalleled access to the world of luxury experiences across the globe for 22 years, leveraging our network of 30+ global offices to deliver tailor-made connectivity to our members. As well as providing both Private and Corporate concierge to our members, Quintessentially has an in-house Travel agency, Estates division and Education consultancy.
Job Summary:
We are seeking a proactive and detail-oriented Project Coordinator for a 4-month contract (with the possibility of extending) available to start as soon January 2nd. The ideal candidate will demonstrate strong problem-solving abilities and a commitment to delivering exceptional service to a top incentive's client.
Roles & Responsibilities:
Responsible for managing a dedicated inbox to promptly address and respond to inquiries related to ticketing redemptions. Ensure all communications are handled efficiently and professionally.
Escalate any unresolved questions or necessary next steps to relevant partners, ensuring that all concerns are addressed in a timely manner.
Work closely with the Project Manager to ensure they are fully informed of all redemptions, including any issues or complications that may arise during the process.
Ensure that all incoming emails and inquiries are responded to within a 2-hour window, maintaining a high standard of service and efficiency.
Qualifications:
Experience in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, Luxury Travel & Leisure.
Excellent written communication skills to manage email responses clearly and professionally. Ability to escalate inquiries to appropriate partners when needed.
Ability to track, organize, and prioritize multiple inquiries to ensure all clients' needs are addressed promptly and efficiently.
Ability to work closely with a Project Manager and other stakeholders, keeping them informed of any issues or updates regarding redemptions.
Ability to escalate issues and inquiries to ticketing partners and assist with identifying next steps in resolution.
Must be able to handle a high volume of emails and tasks, ensuring proper follow-up and timely responses to clients.
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, Monday.com and CRM software.
Ability to work in a fast-paced environment and adapt to changing priorities, ensuring that all tasks are completed on time and to a high standard.
HOURS OF WORK
Please note this is a hybrid position and you are expected to be in office 1x a week (Monday's or Thursday's). The contractual hours are 9am - 6pm PST, Monday - Friday.However, it may be the case that to fulfill the duties of the role, different or additional hours may be necessary. Requirement to be on call outside working hours in case of service-related emergency.