The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible for optimizing orders while driving efficiency and minimizing waste throughout the E2E order-to-cash process flow.
SCHEDULE:
M-F 40 hours/week
The typical schedule is 9 AM - 5:30 PM
WORK LOCATION:
Solon, OH Office
On-site required Tuesday/Wednesday/Thursday, eligible for WFH on M/F
EDUCATION REQUIREMENTS:
- Undergraduate degree strongly preferred
- Availability/flexibility to work different shifts based on customer geography/time zone; or 7-day operations
EXPERIENCE:
- 2 - 4 years' experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning, etc.)
SKILLS:
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook)
- Proficiency in SAP, BW, and Business Objects preferred
- Ability to work in a fast-paced environment and handle multiple priorities
- Ability to work independently with minimal supervision
OTHER PERSONAL QUALITIES:
- Strong Customer Service mindset and passion for delighting customers internally and externally
- Demonstrates a strong desire to develop trust and long-term relationships
- Proactively seeks continuous process and service improvements