This is an outstanding career opportunity with our medical device client located in Brecksville, OH! They are adding to the team to meet their growing demands.
Customer service representatives process orders, provide information about products and services, and handle customer complaints.
JOB RESPONSIBILITIES
The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale.
Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount.
Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting.
The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers.
Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations.
Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly.
Verify order status and all related aspects for fulfillment of customers' sales orders.
Involves verification of customer pricing relating to price lists, products, and product sales to customers.
Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail.
After training you will be expected to troubleshoot customer product issues over the phone.
Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up.
Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must.
EDUCATION AND EXPERIENCE NEEDED
Job requires proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills. Must be able to work independently, accurately, and be detailed oriented. Prior experience with ERP system Microsoft Dynamics will be given strong consideration.
High School Diploma
3 years experience with customer service in a B2B or consumer/distribution environment.
Ability to effectively communicate in a positive and comprehensive manner
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities.
Strong interpersonal skills and the ability to work in a team environment as well as independently
Detail-oriented, quality conscious, and a self-starter with organizational skills.
Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet.
Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position.
ERP or Microsoft Dynamics is a plus, but not required.
We are excited about this opportunity and you will be too! We look forward to hearing from you!