Customer Service Representative at Manpower San Diego in San Diego, California

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Job Title: Customer Service Representative

Location: Onsite in San Diego, CA 92121

Shift: 6:30 AM - 3:00 PM, Monday to Friday. Some flexibility may be required.

Pay: $25 per hour

Duration: Temporary until 1/10/2024 with the Possibility to extend.

Job Summary:

The Customer Service Representative /Client Services Associate is responsible for overseeing the workflow of orders while delivering outstanding customer support. You will oversee the entire order process.

Responsibilities:

Order Management:
  • Manage the complete order process for assigned and related accounts in the system.
  • Follow up on orders to resolve discrepancies, missing information, or specimen-related issues.
  • Regularly fax specimen requests to pathology to expedite turnaround time.
  • Promptly address holds on orders to ensure specimens are tested without delay.

Monitoring Reports:
  • Leverage the Dashboard to monitor open tasks, workload, order issues, completed reviews, pending specimens, results, new orders, and registration requests.

Physician Call Back Requests:
  • Route callback requests to relevant personnel (e.g., Pathologist, Sales, Medical Science Liaison) and document these in SFDC.

Portal Account Management:
  • Set up new users for the portal, reset passwords, and provide IT assistance as needed.

Account Management:
  • Create and maintain profiles for physicians and medical practices in the system, ensuring all information is up to date.

Follow-Up on QNS Cases:
  • Actively reach out to Pathology to secure materials for follow up or inappropriate sample types.

Incoming Calls/Emails:
  • Be available to handle calls via the Call Queue and respond to both individual and team email inboxes efficiently.

Minimum Education/Experience Requirements:
  • A High School Diploma is mandatory; a Bachelor's degree is preferred.
  • Training is provided on the job, with a focus on HIPAA compliance.

Required Skills and Qualifications:
  • Ability to manage tasks effectively with strong organizational and multitasking skills.
  • High proficiency in PC use, internet navigation, and MS Office applications, particularly Outlook.
  • Exceptional attention to detail with advanced analytical skills.
  • Clear and professional communication, both written and verbal.
  • Familiarity with working in call queue environments and handling purchase orders using order management systems.
  • Team-oriented mindset with a collaborative attitude.
  • Adaptability to adjust work schedules during high-volume periods, such as quarter-end.
  • Expertise in Salesforce.com..
  • Strong communication and organizational abilities.
  • Capability to manage sensitive data per state standards.
  • Experience with clinical and specimen workflows is advantageous.

Training/Certifications:
  • Training in HIPAA compliance.
  • Documentation training to align with state, CLIA, and CAP requirements.

How to Apply: Candidates should submit applications promptly for this temporary role.
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