Blinkfire Analytics is seeking a sports-loving, customer-centric, energetic, and highly-motivated individual to join our Customer Success Team.
The Customer Success Manager (CSM) is responsible for growing and maintaining strong relationships with customers (that includes sports teams, leagues, and brands) to ensure high levels of customer satisfaction and platform adoption.
Responsibilities:
Manage the day-to-day relationship with customers (sports teams, leagues, federations, brands, athletes), ensuring strong adoption and ongoing engagement.
Lead onboarding efforts and the customer relationship throughout its lifecycle.
Work with customers to make sure they are leveraging Blinkfire Analytic's platform effectively.
Serve as the customer bridge between sports, social media and technology, by offering best practices on content, social, and Broadcast.
Responsiveness to customers' questions, suggestions, projects, feedback, and more.
Proactive about recognizing a customer's new social media campaigns, sponsorship deals, and/or sporting events.
Work closely with not only the Customer Success Team but also Sales and -Engineering/Product to share customer insights that drive additional products + platform enhancements as well as sale opportunities/renewals.
Efficiently manage time to focus on activities to ensure customer satisfaction, account renewal, and account growth.
Audit content to train our artificial intelligence systems properly
Responsive at all hours of the day and weekends when necessary to support your customers.
Salary:
This position is compensated partially with a base salary, and partially with bonuses based on contract values of customers who renew. Over time, you will accumulate a book of business that is expected to grow over time. The published salary here includes bonuses and is not a base salary.
We provide 401k and subsidized health care plans, and have a flexible vacation plan.
Requirements:
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
Account management experience, preferably in the sports/entertainment or social media space. Bachelor's degree in a relevant field.
Proven ability to maintain highly valuable and outcome-based relationships.
Outstanding management skills across a varied set of responsibilities.
Deep knowledge of social media and social media advertising.
Self-starter with a passion for sports, technology, and social media.
Strong communication skills (written, verbal, presentation).
NOTE: Candidates should already live in Chicago or be willing to relocate to Chicago. This is NOT a remote position.