Job Description:
As a Customer Service Representative, you will dispatch drivers and contribute to providing exceptional customer service.Must-Haves:
- 2+ years in customer service including handling inbound/outbound calls.
- Experience with Microsoft Office
Plus:
- Associates degree
- Dispatching experience
- Logistics or transportation experience
- Management skills
Day to day:Ensure drivers are dispatched in a timely manner
Preplan and make dispatch changes, assist with routing directions and clearly communicate special service requirements
Identify pickup and delivery expectations, and record primary order dates and critical instructions
Review available capacity within the shipping region and schedule pickup/delivery appointments
Receive and enter orders via phone or email
Manage carrier relationships to ensure available capacity for all incoming orders
Work with drivers to troubleshoot app issues