The Program Manager will serving as liaison and direct focal contact point between Omega EMS and our customers on assigned key strategic accounts while leading a customer focus team to ensure customer projects and goals are achieved. Quality service, effective planning, coordination and communication with the customer, and manages account profitability.
General Accountabilities
Main key channel of communication for clients. Act as a point of contact for resolution of service incidents and escalation. Developing and managing client relationships.
Managing the coordination of cliental projects insuring high customer satisfaction and have responsibility for accounts of various levels of complexity
Coordination of interdepartmental activities ensuring completion of all commitments made relative to customer project timelines, delivery, quality, and actions.
Effectively manage product margin and pricing of customer products
Identifies new business opportunities. Ability to manage customer quotes requests and actioning on quoting activities for new business
Develops profitable and sustainable sales growth of assigned key strategic accounts.
Managing ECO/ ECN/ MCN/ Deviation of assigned accounts
Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and/or services
Prepares project trackers and works with the factory to commit and drive projects to completion.
Ensures that customers are aware of issues and provide assistance in clearing them.
Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and/or services.
Conducts regular reviews of promotional activities to enhance and identify development potential.
Prepares project trackers and works with the factory to commit and drive projects to completion.
Ensures that customers are aware of issues and provide assistance in clearing them.
Develops plans and implements strategies for all assigned accounts.
The company reserves the right to add or change duties at any time.
Purchasing of materials.
**Additional duties can and will likely be assigned as the need arises
Required Qualifications
Education: Associate's degree. BS/BA in applicable field is preferred
Experience: 4+ years of related experience
Experience with multi-level mechanical assemblies
Skills
Analytical and problem-solving
Detail-oriented and multi-tasking
Excellent written and verbal communication
Service oriented
Excellent time prioritization and management
Self-motivated/ highly driven
Microsoft office proficient (Outlook, Excel, word, etc...)