Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients. We are a rapidly growing organization transforming the contract security industry and we need talented, committed and determined individuals to help us carry out our mission. Our environment is dynamic, committed to "dedicated service delivery" to our clients and a "best in class" employee experience for our thousands of security and LP officers.
Summary:
We are seeking an experienced Program Manager to lead and manage cross-functional programs. This role will be pivotal in executing strategic and tactical initiatives, collaborating with key stakeholders, and optimizing business performance.
Job Responsibilities:
Program Management: Oversee and lead the execution of multiple projects, ensuring alignment with business goals and performance metrics.
Strategic & Tactical Leadership: Manage both high-level strategic objectives and day-to-day tactical initiatives within each domain, driving efficiency, effectiveness, and measurable outcomes.
Cross-functional Coordination: Work closely with senior management and teams across People and Client Operations to ensure seamless execution of initiatives and optimal resource allocation.
Stakeholder Communication: Regularly communicate with senior leadership, providing clear updates on program progress, risks, and key metrics. Ensure alignment across teams and departments on program goals and objectives.
Analytical Leadership: Use data and analytics to measure program success, evaluate campaign effectiveness, assess talent acquisition strategies, and drive continuous improvement across marketing and operations.
Risk Management: Proactively identify and mitigate potential risks that could affect the success of the program, ensuring programs are delivered on time, within budget, and with high impact.
Business Impact: Monitor and manage program performance against KPIs, driving decisions that align with business priorities and contribute to the overall success of talent acquisition, marketing efforts, and business operations.
Qualifications:
Experience: 5+ years of experience in program management, with a focus on People Operations. Proven success in managing complex programs and cross-functional teams.
Proven Track Record: Demonstrated experience executing strategic and tactical programs that drive business results.
Analytical Skills: Strong ability to use data and analytics to assess program success, optimize processes, and drive improvements across various departments.
Cross-Functional Collaboration: Experience working with diverse teams, particularly in Business Operations, to execute programs that have a significant business impact.
Communication Skills: Strong written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization and present complex information in an accessible way.
Process Development: Proven track record of developing, refining, and implementing processes to drive efficiency and improve operational performance across multiple functions.
Preferred Certification: PMP (Project Management Professional) certification or equivalent.
Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county and municipal requirements.
Pay & Benefits: • Competitive compensation based on experience • Health, Dental, and Vision offered • 401(k) • Opportunity for growth
Metro One LPSG is an Equal Opportunity Employer committed to embrace diversity.