Primarily responsible for leading the overall service effort and day-to-day management of assigned low to mid-profile accounts. Oversees and assures quality control on all phases of production. Monitors job progress to ensure the meeting of clients' expectations and goals. Reports to Senior Director Account Management.
What You'll Achieve
Implementation of assigned objectives/strategies or of overall client program
Work closely with Senior team members to determine client recommendations and solutions
Provide in-depth follow-up, including checks mail reports, participation in production meeting to ensure job is on schedule, going one step further if job is mailing at night or on the week-end to confirm on-time delivery
Check (pre-flight) art files before sending to printer, compare quote to artwork, check for web gap, missing fonts, postal regulations, mailability
Create quotes and jobs in application software at varying levels of complexity
Review hourly samples and printing proofs for accuracy
Create production schedule for client review
Develop mailing instructions for moderate program
Independently review laser samples and printing proofs for accuracy
Develop specs for quotes with varying degrees of complexity and supervision
Create and coordinate production timeline with internal operations and vendors
Attend press approvals
Uses good judgment in all assigned client communications
Assist with client and preproduction meetings
Create invoice and billing documentation
Oversee the implementation of accounts
Write complex detailed data processing instructions, review data processing work for accuracy
Assume responsibility for successfully executing assigned client specific projects/tasks based on direction from manager/director
Other duties as assigned
Who You Are
What You'll Bring With you:
Bachelor's degree or equivalent combination of experience and college level coursework in related area (marketing, communications, advertising)
Knowledge of laser print, data processing, lettershop and postal regulations
Strong interpersonal, written, verbal communication and presentation skills
Strong listening, interpretation and dictation skills
Strong Microsoft Office applications (MS Word, Excel)
Ability to work effectively in a cross functional dynamic team environment
Ability to maintain positive, professional demeanor
Ability to meet deadlines while balancing multiple priorities
Attention to detail, proofreading, problem prevention, identification and solution
Ability to monitor and review work completed by others
Ability to travel as required
Ability to exercise good judgment and discern when to escalate potential problems
Work involves frequent sitting, standing, light lifting (up to 25 lbs)
Why you might stand out from other talent:
5 + yrs relevant experience in Account Service and/or Direct Marketing industry preferred