Envera Systems is a rapidly growing Florida-based software-enabled security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera Systems currently has branch offices in Sarasota and Coconut Creek. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. We offer benefits that include, medical, dental, vision, 401(k) and other supplemental benefits. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.
About the Role
The Field Service Manager position oversees the day to day operations of the Low Voltage Service Department, and works directly with Operations, Central Station, IT and Sales teams to foster positive experiences for existing customers via prompt, courteous handling, and efficient resolution of all service calls and repair requests.
Responsibilities
Create and implement departmental policies to standardize processes & procedures
Continually improve systems, processes, training and technology to facilitate efficient and professional customer interaction and a streamlined workflow
Identify productivity constraints and recommend remedial actions to management
Identify opportunities for product innovation and process improvement
Develop strong relationships with internal departments and customers
Ensure excellence in all aspects of customer support
Maintain open lines of communication with other departments for collaboration purposes & timely resolution
As needed, field customer escalations and provide routine updates to management
Participate in off-site customer meetings as needed
Hire and cultivate a team of highly qualified technicians to troubleshoot and resolve reported service requests
Mentor and provide ongoing training and coaching to develop team members in reaching professional career goals
Manage and report on departmental productivity, including forecasting metrics, to continually improve operational efficiency of team
Review weekly departmental usage for accuracy and provide report details to Finance team
Qualifications
Bachelor's Degree or equivalent experience in the service business or a related field preferred. Minimum of 7 years relevant professional experience in a technical or related field; including 3 to 5 years management experience. Experience managing remote team members that are geographically dispersed. Experience in a rapid growth business.
Required Skills
Strong technical aptitude required
Excellent communication skills (both oral and written)
Computer literate and proficient with Microsoft Office Suite and other Web-Based Programs (Salesforce.com)
Ability to work independently and as part of a team
Ability to excel at overseeing multiple tasks in a fast-paced environment
Detail oriented with well-built skills in organization, prioritization and time management
Strong leadership and mentoring skills
Knowledge, skills, or experience in CCTV, Access Control and Video Analytic Systems as well as Networking and device programming is strongly preferred
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.