We are seeking a dynamic and experienced IT Project Manager to lead the deployment of ServiceNow across our organization. We are beginning an implementation of ServiceNow to replace several systems across the organization and are seeking an individual who can learn the system and business process and, ultimately, take ownership of its deployment and evolution. The ideal candidate will have strong business acumen, broad technical expertise, and hands-on experience with ServiceNow. This role offers significant growth potential, with the opportunity to advance as the department expands after the ServiceNow deployment is completed.
Key Responsibilities
Lead ServiceNow Implementation: Oversee the end-to-end deployment of ServiceNow to optimize and streamline business processes.
Collaborate with Stakeholders: Work closely with HR, Finance, Customer Success, and Operations to understand business needs and translate them into technical solutions.
Architect IT Solutions: Work with the IT Director to design and implement IT systems that align with organizational goals and industry best practices.
Project Management: Manage project timelines, resources, and deliverables to ensure successful implementation.
Cross-Functional Liaison: Act as a bridge between IT and other business units to ensure seamless communication and collaboration.
Continuous Improvement: Identify opportunities for process enhancements and drive initiatives to improve efficiency.
Leadership Development: Prepare for a future leadership role by gaining a deep understanding of the company's IT infrastructure and strategic business objectives.
Qualifications
Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management or a related field.
Experience: 3-4 years of experience in IT or IT-adjacent roles. Hands-on experience with ServiceNow implementation a plus, specifically ITSM, SOM, and/or CSM modules.
3-4 years of experience in supply chain, transportation management, freight brokerage or logistics.
Business Acumen: Strong understanding of business processes and the ability to align IT solutions with business objectives.
Technical Expertise: Broad knowledge of IT systems and software development methodologies.
Adaptability: Ability to thrive in an environment that promotes productivity, independence, and accountability.
Leadership Potential: Demonstrated potential and interest to grow into a leadership role.
Communication: Strong written and verbal communication skills required.
Preferred Qualifications
Certifications: ServiceNow Certified System Administrator or other relevant certifications.
Project Management Skills: Proven ability to manage complex projects.