WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we're looking for:
We are looking for a eCommerce Fulfillment Manager to join our team.
Role and Responsibilities:
Run day-to-day monitoring and operations for all open orders that need to be picked up or delivered by our partners. Expedite fixes and resolution of any delays proactively.
Reconcile order data across our system and partner systems to find any mismatches and ensure the system of record has the most accurate picture of all order statuses daily.
Use data to proactively manage orders to mitigate and recover orders with exceptions.
Manage the resolution of customer issues, including order, technical, and payment-related issues.
Discover customer pain points across the product delivery & installation lifecycle to request changes in product development and operational strategies to improve the process.
Identifies the right problems and prioritizes for the best business outcomes within your delivery channel.
Set the long-term product vision across communication of delivery & installation dates for visibility to customers and recovery of exceptions.
Establish and enhance performance metrics to measure effectiveness and efficiency.
Required Experience and Education:
6+ years relevant experience in fulfillment or eCommerce business operations.
Bachelor's Degree required.
eCommerce Returns Management experience is a strong advantage.
Six Sigma experience highly preferred.
Experience with high volume direct to consumer eCommerce fulfillment illustrating process and KPI improvements to scale growth.
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.
Necessary Skills and Attributes:
Self-motivated individual with the ability to thrive in a team-based or independent environment.
Detail-oriented with strong organization skills.
Ability to work in a fast-paced environment.
Limited supervision and the exercise of discretion.
Physical Demands:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we'll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.