Our global client is one of the largest and fastest-growing hospitality companies. They are looking for a Product Manager to join to assist with enhancements needed for the buildout of programs that support Franchise Owner Relations Group (FORG).
POSITION RESPONSIBILITIES: • Provide day to day support for 4 portals and maintain multiple applications looking for ways to improve the platforms and build system efficiencies • Bring the voice of the customer (internal and external) into the design and prioritization of enhancements. • Create the roadmap for the various application enhancements based on guidance from FORG, resources, and budget. • Ensure the development team has a thorough understanding of even the most complex requirements. • Inspect completed work against requirements, customer needs, and business needs. • Evolve and optimize features based on ongoing feedback. • Gather and evaluate application needs through interviews and requirements gathering sessions, including customer usability sessions. • Effectively communicate project status to team members and stakeholders in a timely and clear fashion • Liaise with project stakeholders on an ongoing basis to communicate status, new developments, acquire approval and buy-in, and gather feedback. • Manage small projects that span across multiple applications including Renovations, Brand Health Portal, HyLink, and HyQuality. • Proficient in Angular and React. • Hold daily stand up calls and manage the development team via Jira or other agile tool. • Develop and maintain project schedules to be used in tracking project milestones, dependencies, and deliverables. Identify and manage project dependencies and critical path. • Track completion of tasks and follow up as needed to ensure timelines are met. • Capture feedback from users and document changes for the product backlog. Also, assist in providing clear, thorough requirements and product specifications for the backlog. • Create and maintain project documentation including but not limited to testing plans, training materials, presentations, standard operating procedures and communication plans • Perform product testing, issue management, documentation, escalating when necessary, and ability to take corrective action. • Develop and deliver progress reports, proposals, and presentations at varying audience levels, including senior management.
EXPERIENCE AND QUALIFICATIONS: • Minimum of 5 years total work experience as a Product Manager. • Proficient in Office suite and agile tools (ie Jira/SmartSheet).