Immediate need for a talented Training Specialist (Junior). This is a 24+months contract opportunity with long-term potential and is located in Philadelphia, PA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-53120
Pay Range: $37 - $39/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Assisting in the development of training materials, including manuals, presentations, and videos.
Coordinating training sessions and scheduling training events.
Assisting in the delivery of training programs, either in-person or through virtual platforms.
Evaluating training effectiveness and collecting feedback from participants.
Updating and maintaining training records and documentation.
Assisting in the development and implementation of training strategies and initiatives.
Providing administrative support for training programs, such as coordinating logistics and managing training materials.
Assisting in the development of e-learning courses and online training modules.
Collaborating with subject matter experts and other stakeholders to ensure training content is accurate and up to date.
Keeping abreast of trends and best practices in training and development.
Key Requirements and Technology Experience:
Key skills; Excel
Data Analysis
CSR Training
Bachelor's degree in business or 3 years of experience in Call Center/Customer Service or Quality Assurance.
Proficiency in Microsoft Office Suite (Word, Excel, & PowerPoint)
Strong oral and written communication skills
Excellent organizational and interpersonal skills
Facilitation of meetings and group discussions
Skilled in delivering formal presentations
Ability to communicate technical information clearly
Effective at mentoring and skill development
Proficiency in statistical analysis and mathematical calculations
Commitment to maintaining confidentiality
Application of solid knowledge in Methods & Procedures.
Our client is a leading Public Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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