Data Analyst (Qlik Sense) (W2 only) at Maxonic in Mountain View, California

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for:

Responsibilities:

Collaborate, communicate and interact with many cross functional teams such as Product Management, Marketing, Product Engineering, customer support etc..

Analyze data on the experiences of customers, articulate and visualize their overall experience and gain actionable insights from them

Drive, own, and execute data collection from customers, including surveys, CRM linkages, and report development

Develop data visualizations using Qlik Sense to drive more informed business decisions

Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted

Identify key trends and outliers across customer verbatims, scores, and feedback

Identify issues and recommend changes to drive data-based strategic decision making

Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience

Plan and lead cross-functional design sessions that leverage key findings

Establish and maintain effective working relationships with internal stakeholders and external partners

Qualifications:

Bachelor's degree in IT, business, computer science, statistics, or a related field

Excellent communication skills

Strong Business acumen

Proven track record working with the Business Stakeholders in Product Management, Marketing, Product Engineering, customer support etc...

5-10 years of experience in a customer experience role, analyzing customer experience data

Expertise in developing dashboards and visualizations using Qlik sense

Expertise in database design and SQL

Experience with business process mapping, process analysis, and needs assessments

Experience working with large, noisy, and complex real-world data in preparation for statistical analysis

Experience performing data analysis and reporting in both detail and summary formats

Experience working with market and customer research inputs

Strong statistical and mathematical skills

Must have

Analyzing customer experience data

Qlik sense

SQL

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
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