The Operations Data Analyst performs data analytics, process observations and documents workflow processes to identify potential operational improvements across the UH health system.
Position Expectations:
Under the direction of the facilitating Operations Engineers or Senior Operations Engineers, assist multiple Process Improvement teams with:
Documentation and analysis of complex processes
Assist teams comprised of 5 - 15+, matrixed, cross-functional subject matter experts from multiple
interdisciplinary areas of the organization
Assist with estimating, calculating and validating significant measurable return on investment
Responsible for the operational analysis associated with initiatives. Responsible for completing the analysis of operational benchmarks within Healthcare facilities including cost, labor, supplies, productivity, volume, etc.
Manages and builds customer relationships.
Subject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization.
In partnership with key stakeholders, provides data required to manage and monitor control plans associated with process improvement initiatives.
Maintains and enhances expertise in project disciplines (e.g., DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation.
Assists in planning and project phases and components and helps coordinate the implementation of initiatives.
Prepares and delivers data to support both written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks, results etc.
Performs other departmental duties as required.
Work Experience:
1+ years of office/intern/professional work environment/related experience Required and
Experience working in healthcare environment Preferred
Knowledge, Skills, and Abilities
Must have basic understanding of process redesign, system implementation, return on
investment, and organizational change initiatives.
Requirements:
Bachelor's Degree Required and Industrial Engineering background Preferred
High standards of integrity, strong personal work ethic, creative problem solving skills, and
flexible work approach
Required
Notable client service, communication, presentation and relationship building skills Required
Ability to function independently and as a team player in a fast-paced environment Required
Must have strong written and verbal communication skills Required
Proficiency with Microsoft Office tools (Power Point, Excel, Word and Visio) Required