This role is key in supporting customers and sales staff by handling inquiries, processing orders, preparing quotes, and driving additional sales.
Responsibilities:
Collaborate with the sales team to exceed customer service expectations.
Provide accurate information on pricing, inventory, shipping, and delivery.
Respond to customer inquiries, prepare quotes, and initiate orders.
Build and maintain professional customer relationships.
Resolve product and shipment issues, process returns, and suggest additional purchases.
Perform administrative tasks, including order filing and database updates.
Qualifications:
Preferred: College degree and 3+ years in B2B customer service.
Experience in distribution or packaging is a plus.
Strong communication, problem-solving, and multitasking skills.
Proficient in Microsoft Office; ERP experience is helpful.
Additional Details:
Salary: $56-64k/year plus bonus.
Schedule: Mon-Fri, 8am-5pm, with hybrid option after 9 months.
Location: 100% in office in Champlin, MN
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.