Our client is a rapidly growing e-commerce business that has recently brought fulfillment fully in-house to better serve their customers and support their growth. This is a unique opportunity to join a company at an exciting stage of development, where you'll step into a pivotal role and help shape its future. As the first hire in this crucial position, you'll take over key responsibilities directly from the co-founders, making an immediate and lasting impact on the business.
The company operates a 400,000 square-foot warehouse with a team that currently ranges from 10-25 employees, with plans to continue growing in the coming years.
Position Overview
This hands-on leadership role involves managing all aspects of warehouse operations, optimizing processes, and inspiring the team to achieve excellence in a fast-paced, start-up-style environment. You'll take ownership of critical processes and establish scalable systems to support the company's continued growth while directly contributing to its success.
Key Responsibilities
Take ownership of all warehouse operations, ensuring efficient, accurate, and timely order fulfillment.
Transition responsibilities from the co-founders and establish scalable systems to support rapid growth.
Lead by example-actively participating in the fulfillment process to set a high standard for operational excellence.
Develop and execute strategies that enhance warehouse performance and scalability.
Manage and optimize the Warehouse Management System to streamline operations.
Recruit, train, and mentor warehouse staff, creating a high-performance, safety-oriented work environment.
Track and evaluate key performance indicators (KPIs) to ensure operational goals are consistently met.
Collaborate with leadership to design and implement a performance-based bonus structure that rewards success.
Qualifications
Proven experience in warehouse operations leadership, ideally in e-commerce or high-volume distribution.
Experience working in a 3PL environment and supporting big-box retailers.
Expertise in inventory management, logistics, and fulfillment processes.
Familiarity with Warehouse Management Systems; ShipHero experience is highly preferred.
A self-starter with a hands-on approach and a passion for solving problems in a fast-paced, dynamic environment.
Strong communication and team-building skills with a knack for inspiring those around you.
A desire to grow with a company and take pride in building something from the ground up.
Benefits
Comprehensive health, dental, and vision insurance.
Paid Time Off
A chance to grow alongside an exciting, fast-scaling company where your contributions will truly matter.
Relocation Assistance
We offer relocation assistance for candidates outside of the region who are excited about joining a rapidly growing company and making a tangible impact during this pivotal time of expansion.