Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
The team at Sunbit is looking for a self-motivated and ambitious Digital Support Associate I for our Las Vegas, Nevada office. Your main responsibility in this role will be to answer emails and calls from our valued customers and retail partners. Other key duties for the Digital Support Associate will be to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers or partners would like to know via phone, email or chat. In addition, you will help with technical troubleshooting software and hardware and answering financing questions via email. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.
What You'll Be Doing:
Managing email and chats (and assisting with inbound calls during high volumes) in a timely manner for both Customer and Partner inquiries
Application troubleshooting, payment processing, and providing quotes and balance inquiries
Aiding people experiencing financial hardship and extending additional payment options and financial hardship programs
Maintaining Sunbit's excellent customer satisfaction standards by providing accurate, valid, and complete information by using the right systems and tools
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Following communication procedures, guidelines and policies
Alerting management of any concerns or issues
What You Bring to the Table:
Superb written communication skills is a must
Strong grammar and spelling, with a clear understanding of email etiquette
Strong ability to communicate with confidence, integrity, and compassion via email, chat, and phone
Patience and stress management
Problem-solving and critical thinking skills
Ability to gauge, adapt, and respond to different types of characters
Call Center experience (both B2B and B2C experience is a bonus)
Desire to work in a fast paced, high growth environment
Basic technical troubleshooting skills
Strong attention to detail, time management skills, and ability to switch gears quickly
Perks Included:
Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list