Customer Service Representative (Corporate Accounts)
Location: Las Vegas, Nevada (remote not an option)
Job Description
Summary: The Customer Service Representative at Eagle Promotions will have the opportunity to work within an established team to service the needs of our Retail customers along with other assigned clients. As an integral part of the retail team, you will be responsible for the accurate processing of customer purchase orders as well as other assigned duties as needed.
Responsibilities: • Accurate and timely order processing • Order component purchasing • Working within the customer order system for orders and revisions • Routing paperwork and POs throughout internal system from the beginning to the end of an order • Resolving stock issues as they arise • Communication with assigned leads on order status and POs • Build and maintain awareness of ongoing orders, expectations, and changes that occur • Organizing and maintaining an accurate inventory count on all pre-printed goods from production • Maintain retail style retail packets for easy reference • Cross-train to assist other team members when needed
Required Skills / Experience:
• Promotional products / custom apparel industry experience required
• Corporate wholesale accounts customer service experience required
• 2 - 3 consecutive years of data entry experience with a focus on tracking and processing wholesale orders required • Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required • Must be extremely organized and detail oriented • Excellent communication skills • Must be confident with learning new processes, computer programs, and retaining information • Expert in task and timeline management, order processing, and warehouse operations • Excellent Problem-Solving Skills • Maintains composure and is not deterred by difficult processes or challenges • Exceptional customer service skills looking to constantly improve service in both internal and external facing interactions • Must possess positivity and bring a "can-do" attitude to every situation • Maintain courteous and patient working relationships with customers and co-workers • Must be fluent in English, the ability to speak Spanish is a plus
Education: • High School Diploma or Associates Degree
Company Expectations: • Uphold company culture and mission statement • Exhibit exceptional customer service skills within company guidelines • Possess a positive attitude, motivation and ability to learn • Display strong work ethic relative to punctuality, discipline and a sense of responsibility • Ability to work collaboratively, communicate effectively and display commitment • Have effective communication skills (listening, verbal, and written) • Practice multicultural sensitivity and awareness • Ability to take constructive feedback with adaptability and flexibility