The Business Systems Analyst III is responsible for production support and maintenance of our global enterprise applications.
They work with the business, technical staff, department team members, and vendors (Workday and others) to triage and resolve reported production issues/updates. They will work assigned support tickets to gather business requirements, understand business processes, and provide resolutions that align with the business needs.
They support many aspects of delivery inclusive of analysis, requirements, design, configuration, testing, deployment and support.
ESSENTIAL FUNCTIONS:
Establish and maintain product and business expertise of assigned areas
Respond to all incoming requests in a timely manner, ensuring that all issues/requests logged in the appropriate system and/or resolved
Replicate reported issues, document, and initiate/maintain cases with Workday for Workday owned issues
Provide elevated support for reported critical Severity 1 issues
Perform impact analysis, document, test, and communicate Workday delivered Weekly and Semi-Annual releases
Review, analyze business requests, formulating system solutions to meet business objectives
Lead requirements definition and documentation by working directly with business partners