The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting over 20,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 48 states in four distinct categories: Dental care, urgent care, pet care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, AZ Pet Vet, and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
The Senior Vice President, Lab Operations will play a pivotal role in driving performance of Aspen Dental's fixed and removable prosthetic lab operations. This SVP will be tasked with leading a high-performing team and delivering an exceptional experience to our patient population and practice owners. They will ensure that our workflows, talent, vendors, training programs, and quality are optimized and industry leading. The SVP will partner with the operations and manufacturing teams across Aspen Dental to pilot key initiatives, track performance, and transition initiatives to scalable processes.
The ideal candidate will have experience leading a technical and operator team and will have a strong business background in a technical industry. This individual will be directly involved in strategic interventions with TAG leadership, leading cross-functional teams to identify solutions to critical laboratory problems while ensuring that we continue to innovate.
Responsibilities:
Develops Laboratory strategy, including centralized manufacturing partners, materials, and process
Drives the execution of the strategic plan through the annual planning process
Understands technical workflows and process for prosthetic development and how workflows are related to P&L
Accountable for Laboratory P&L results and is charged with the development of metrics to ensure the achievement of established goals and objectives related to production, costs, on-time delivery, and customer and patient satisfaction
Drives innovative developments for revenue growth through diverse channels and tactics, including marketing and sales programs, and new product offerings.
Coaches operational leaders on piloting Laboratory initiatives, tracking and reporting against goals and determines scalability. Involved in partnership with Learning & Development to ensure adequate educational programs are built for lab technicians and front office staff.
Maintains strong partnerships between the company and practice owners to ensure alignment to strategic Laboratory objectives.
Partners with Learning & Development leadership to plan training based on enterprise needs.
Maintains regular contact with practice owners and their dentists to strengthen relationships and ensure satisfaction with products, solutions, and services.
Develops and maintain relationships with key influential thought leaders. Utilizes these relationships to enhance service delivery.
Studies and stay informed on products, technologies, clinical studies, competitive activity, and other general information of interest to practice owners related to new products & services.
Identifies, reviews and communicates performance indicators to key stakeholders, especially the Executive Leadership Team
Willing and able to travel within network.
Minimum Qualifications:
Bachelor's Degree
15+ years of experience leading a service line team in multi-unit retail or healthcare
Laboratory / clinical experience desirable
3D scanning / 3D printing experience desirable
Results driven individual
Exceptional interpersonal and leadership skills and strong verbal and written communication skills
Ability to effectively work cross-functionally and influence at all levels of the organization
Strong analytical skills- experience with MS Office
Leading and executing large-scale initiatives
Ability to work in a fast-paced, entrepreneurial environment