Cullerton Group has a new opportunity for a professional services team lead - smart factories, in Orland Park, IL. The work will be done onsite two days a week. The rest will be work-from-home. This is a permanent job. Compensation is $175,000/yr + benefits.
Job Title: Manager, Smart Factory Services
Location: Greater Chicago Area
Job Description:
We are seeking a Manager for our Smart Factory Services with a focus on the North American continent, based in the Greater Chicago Area. The Team Lead MES Consultant will oversee our Consulting and Support teams, serving as both a mentor and leader. This role involves acting as a liaison between customers and our internal teams, driving business performance, and ensuring service excellence both internally and externally.
Responsibilities:
Lead the Consultant and Support teams, providing mentorship and leadership.
Facilitate collaboration between prospects, customers, and the internal consulting service team.
Foster an environment and culture that promotes Service Excellence.
Monitor and report on KPIs for both teams, providing regular updates and plans to leadership.
Optimize and efficiently schedule daily management and resource allocation.
Act as an escalation point for critical issues, coordinating internal collaboration for resolution.
Identify and eliminate bottlenecks affecting the consulting and support teams' progress.
Enhance and maintain existing processes and workflows.
Provide feedback, conduct performance reviews, and support team development.
Gain expertise in our software solutions, providing presales support including meetings, demos, and RFP responses.
Ensure team compliance with company policies and regulations.
Qualifications:
BA/BS degree or equivalent practical experience.
5+ years' relevant experience in manufacturing or manufacturing software.
Strong organizational skills with the ability to manage multiple tasks simultaneously in a dynamic environment.
Proactive, problem-solving attitude with a drive for excellence and change.
Hands-on leadership skills with a holistic and creative problem-solving approach.
Excellent communication skills and ability to adapt to change.
US Citizen or Green card holder.
Multilingual abilities in Spanish, German, French, or Portuguese are a plus.
Benefits:
Competitive salary with quarterly incentives.
Comprehensive benefits package including Medical, Dental, Vision plans, and company-paid Life and Short-Term Disability insurance.
401(k) & Roth 401(k) plans.
Paid Vacation, Holidays, and Sick days.
Opportunity to be part of a growth-oriented company with flat hierarchies and short decision paths.
Join a passionate, competitive, yet fun-loving team.
Join us to contribute to our mission of driving smart factory innovation and be a part of a team that's reaching for the stars with its leading-edge Manufacturing Execution System (MES) and other innovative smart factory solutions.