Job Description:
Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!What Youll Do: Tech-Savvy Tasks: Dive into the technical sideinstalling, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate. Customer Service Champion: Provide best-in-the-business service to our customersinternal and external. Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed. Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game. On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansbecause sometimes, the game needs you 24/7. Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.What You Bring to the Table: Education: High School diploma or GED License to Drive: A valid drivers license, vehicle insurance Tech Skills: Youre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, well help you level up!). Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!). Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook). Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps). Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.What Youll Love About This Role: Adventure Awaits: Traveling to the different casinos and customers in your territory Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time. Techs Unite: Work with the latest and greatest casino gaming equipmentif youre into gaming, youll love this! Hands-On Work: Its a job where youll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!Physical & Work Environment: You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer.Equal Opportunity Employer, including disability/protected veterans
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