Jr. Product Manager at Horizontal Talent in Minneapolis, Minnesota

Job Description:

Our client is seeking a dynamic and experienced Jr. Product Manager to join their Subscriptions team. This role is pivotal in defining and managing customer experience workflows, ensuring a seamless and engaging subscription journey for customers. You will work closely with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement.

Key responsibilities include:
- Developing and optimizing end-to-end customer experience workflows for our client's Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
- Gathering and analyzing customer feedback, conducting user research, and utilizing data analytics to identify pain points and opportunities for improvement.
- Collaborating with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows.
- Creating and maintaining a product roadmap that aligns with business goals and customer needs.
- Establishing and tracking key performance indicators (KPIs) to measure the success of customer experience initiatives.
- Developing and implementing strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
- Designing and executing initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.

The ideal candidate will have at least 5 years of experience in the following areas:
- Writing technical specifications and product requirement documents.
- Past Product Manager experience involving UX/UI.
- Proficiency in market research and asking the right questions to better understand customers' needs and wants.
- Ownership and ability to take charge and lead initiatives end to end.
- Prioritizing and focusing on product features that can drive maximum impact with minimal resources.

Preferred skills include:
- Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager.
- Subscriptions background.
- Experience with A/B or multi-variate testing, AI/ML testing experience.

Join our client's team and be part of a dynamic, innovative environment that values customer-centricity, collaboration, and continuous improvement.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $34 - $69 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.