Relationship Specialist I at ADP in NORFOLK, Virginia

Job Description:

ADP is hiring a Relationship Specialist.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
  


• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
  


• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
  

Well, this may be the role for you. Read on and decide for yourself.

As a Relationship Specialist, you'll perform all activities supporting client retention in our mid-sized accounts division. You will maximize retention by working with the client, ADP associates, and ADP leadership to resolve any issues that are within our control and may affect the client's decision to stay with ADP. You carry the weight of ADP's client satisfaction in your hands.Every day, through pricing negotiations and concessions, resolving service-related issues, having proactive outreach, and utilizing survey follow-up programs, you will cultivate relationships with clients and ADP associates, anticipate clients' needs, and report to management with possible solutions based on those needs.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP watch here:

https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day

Building Relationships: You will serve as a trusted advisor, partner, and ADP ambassador to your clients and internal partners while demonstrating grace under pressure and the highest ethical standards. You will work independently and collaboratively as part of various teams to build relationships and focus on client needs to build retention and minimize loss via phone, virtually, or by visiting clients. You will perform appropriate follow up to ensure future client satisfaction.

Negotiate and Strengthen: You will negotiate new pricing/multi-year price agreements as appropriate while strengthening the relationships and needs of your clients. You will engage Business Unit contact when pricing concerns arise. You will respond to annual price increase inquiries and negotiate concessions as appropriate. You will engage and partner with appropriate departments for First-Year Client Experience issue resolution and follow-up.

Reporting: You will coordinate, participate, and report on client outreach programs supporting loss reduction efforts to include coordinating, participating, and reporting on First-Year Client Experience programs. You will keep up-to-date market penetration and competitive product reports. You will maintain client responses and surveys to include leading resolution of concerns independently and in conjunction with appropriate departments.

Management and Teamwork: You will monitor team queues to ensure team members meet and balance workloads. You will coordinate and monitor tasks to ensure issues are resolved timely and accurately. You may participate in pilots, councils, and team meetings.

TO SUCCEED IN THIS ROLE: Requirements

• You have three to five years of directly related work experience in client engagement and outreach, marketing, negotiations, conflict resolution.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

• Experience noted above OR


• Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.