Client Support Consultant/Customer Service at ADP in Alpharetta, Georgia

Job Description:

ADP is hiring a Senior Client Support Consultant. 

•  Are you ready to join a company offering career advancement opportunities throughout your career journey? 
  


• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? 
  


• Are you looking for an inclusive environment with a culture of collaboration and belonging? 
  

If so, this may be an opportunity for you. Read on and decide for yourself. 

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! 

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark?  Apply now! 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

WHAT YOU'LL DO: Responsibilities 

What you can expect on a typical day: 

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.


• You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.


• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications  

• At least 7 years of experience in a customer service environment, with proven ability to produce positive results.


• A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.


• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.


• You can work overtime hours during peak seasons.

 A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above, OR 


• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.