Posted in Customer Service about 17 hours ago.
Type: Full Time
We are looking for a Full Stack Engineer who will work closely with our Cloud, Sales, Professional Services, Technical Support Engineer, and Solutions Engineering teams. This role involves developing, enhancing, and deploying Large Language Models (LLM) cognitive reasoning engines to increase the speed and accuracy of proactive and preventative support. Using Python and associated libraries, you will predict customer sentiment, urgency, escalations, and identify topics embedded in customer interactions. Additionally, you will develop and maintain scalable data pipelines and infrastructure to support machine learning workflows that can be consumed in real time.
NetApp has thousands of support incidents open on any given day. Every incident contains many interactions that occur globally, 24/7/365. As a Full Stack Engineerat NetApp, you will develop, enhance, and deploy machine learning models to improve support processes. You will create and model customer sentiment, urgency, predict escalations, and identify topics embedded in customer interactions using Python. Additionally, you will develop and maintain scalable data pipelines and infrastructure to support machine learning workflows. Your role will involve working with Dash/Flask web frameworks to build and maintain web applications, managing and optimizing MYSQL databases, and implementing Celery/Redis distributed work queues for data ingestion and notifications. Furthermore, you will utilize OpenAI prompt engineering to enhance AI-driven solutions.
Compensation:
The target salary range for this position is 78,795 - 117,260 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
PDN-9dcc5e21-f4d9-42dc-a4b0-1ea74bd93463|
The Little Clinic
$22.75 per hour
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Best Buy |