IT Customer Support Analyst at Kforce Inc in Tulsa, Oklahoma

Job Description:

RESPONSIBILITIES:

Kforce has a client in Tulsa, OK that is seeking an IT Customer Support Analyst.

Overview:
We are seeking an IT Support Specialist to provide essential customer support services for internal and external customers. This role involves troubleshooting IT support issues, analyzing procedural transactions to resolve issues, and collaborating with the escalation team and developers to address complex challenges. This is a hybrid role, with the majority of the work being done remotely (approximately 85%). Occasional on-site visits in the Tulsa area may be required.

Responsibilities:

• Provide customer support through Service-Now incident management, resolving issues related to internal applications and systems


• Analyze procedural transactions to identify where issues occurred and provide solutions for remediation


• Collaborate with the escalation team and developers to resolve more complex issues


• Contribute to the development and improvement of support processes and procedures


• Deliver high-quality customer service and maintain positive relationships with internal and external stakeholders


• Perform daily troubleshooting and issue resolution on internal applications, offering assistance to others as needed

REQUIREMENTS:

• Strong analytical skills to investigate and resolve procedural failures


• Ability to work in a fast-paced environment and switch between tasks efficiently


• Excellent customer service and communication skills


• Some knowledge of SAP is beneficial, but not required


• Experience in a software development environment is a plus


• Bilingual in English and Spanish is necessary

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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