Sr. Coordinator Non-Tech Customer Support - Contract Administration at Beckman Coulter Diagnostics in Brea, California

Job Description:

Wondering
what's
within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll
see that for more than 80 years
we've
been dedicated to advancing and
optimizing
the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself.
We're
building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and
you'll
see we are invested in you,
providing
the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together,
we're
working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.  

The Sr. Coordinator Non-Technical Customer Support for Beckman Coulter Diagnostics Interacts with customers and Sales over the phone or via email to
identify
needs and determine
appropriate action
or escalate for further review.  Book
n
ew contracts, process sales
order
, document customer complaints,

resolve

customer service needs, including

shipment, billing and warranty issues, and basic product inquiries. May
lead

in-house training on non-technical customer support.

This position is part of the Client Services Department
located
in Brea, California and will be
onsite
. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. 

You will be a part of the Contract Administration Team and report to the Manager/Supervisor responsible for Contract Administration.  If you thrive in fast pace
d
,
analytical,
highly collaborative, team-focused role and want to work to build a world-class customer-focused organization-read on.

In this role, you will have the opportunity to:

• 
  

  Establish close relationships with customers, business partners, and other departments to help ensure resolution of customer inquiries
  are
  addressed in
  a timely
  and professional manner.
  

  
  

• 
  

  Book and
  maintai
  n
  new contract agreements, setting up billing schedules, shipping schedules, and managing compliance to the contract terms and conditions
  .
  

  
  

• 
  

  Work
  with the sales organization in securing contract renewals, preventing expiry and
  supporting in
  the placement of new instruments.
  

  
  

The essential requirements of the job include:

• 
  

  A high school degree is
  required
  with 4+ years of experience in a customer-related field.
  

  
  

• 
  

  Must
  demonstrate
  effective skills in
  
  customer service, quality, relationship building, problem solving, active listening, conflict resolution, analyzing terms and conditions, multi-tasking, written and verbal communication.
  

  
  

• 
  

  Ability to multi-task and use strong analytical skills with
  proficiency
  in Microsoft Office tools - including but not limited to Word, Excel, P
  owerPoint,
  and Outlook
  

  
  

It would be a plus if you also
possess

previous
experience in:

• 
  

  Contract booking and maintenance in the
  diagnostics
  / medical device industry.
  

  
  

• 
  

  Bachelor's degree
  

  
  

The hourly range for this role is

$26.44 - $38.46.

This is the range that we in good faith believe is the range of
possible compensation
for this role at the time of this posting. We may
ultimately pay
more or less than the posted range. This range may be
modified
in the future.

This job is also eligible for bonus/incentive pay.

We offer
comprehensive
package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay
is considered to be
wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, benefits, or any
other form of compensation and benefits that are allocable to a particular employee
remains
in the Company's sole discretion unless and until paid and may be
modified
at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

Apply Now